--- title: 3CX V16 update | Manage all customer messages and calls from one single platform! description: With 3CX update 7, users will be able to converse with customers via Facebook messenger, SMS, and live chat - directly through the app! image: https://blog.arkan.international/hubfs/3CX.jpg --- [![Arkan](https://blog.arkan.international/hubfs/Arkan_april_2024/images/Arkan-Logo.png)](https://www.arkan.solutions/en/?hsLang=en) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close\_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) [tel:+966115078099](tel:+966115078099) [Talk to an Expert](https://www.arkan.solutions/en/contact-us?hsLang=en) [Call center solutions](https://blog.arkan.international/en/tag/call-center-solutions) # 3CX V16 update | Manage all customer messages and calls from one single platform! [![](https://blog.arkan.international/hs-fs/hubfs/Arkan%20logo.blog%20aurther.png?width=50&height=50&name=Arkan%20logo.blog%20aurther.png)](https://blog.arkan.international/en/author/marketing-team) [Marketing Team](https://blog.arkan.international/en/author/marketing-team) June 1, 2021 at 6:12 PM | **U7 Adds Contact Center with Facebook, SMS & Live Chat** Out now V16, Update 7 adds a complete contact center. No need to purchase add on solutions. Answer calls, live chat, Facebook messages and business texts from one single platform. - Respond to Facebook messages directly from 3CX. - Send and receive SMS messages from your business number. - Know who is contacting you with CRM integration. - Log, access and monitor all messages centrally. - Help and supervise live chat agents using monitor/whisper function. - Chat reporting including performance and abandoned chats. - Escalate a chat to a voice call to expedite helping the customer.   **Send and Receive SMS**    ![Send and Receive SMS-2](https://blog.arkan.international/hs-fs/hubfs/Send%20and%20Receive%20SMS-2.jpg?width=481&name=Send%20and%20Receive%20SMS-2.jpg)   Send and receive business text messages directly from 3CX without giving out personal phone numbers. Compose text messages to a single contact or internal user group. **Answer Facebook Messages from 3CX** Reply to your Facebook messages in the same way as live chat and business texts and have one central place for all communications. An icon indicator distinguishes between SMS, Live Chat and Facebook messages. **Live Chat Plugin Supports any CMS** **![Live Chat Plugin Supports any CMS-2](https://blog.arkan.international/hs-fs/hubfs/Live%20Chat%20Plugin%20Supports%20any%20CMS-2.png?width=281&name=Live%20Chat%20Plugin%20Supports%20any%20CMS-2.png)** Install live chat on your WordPress website with our new updated plugin. Now you can offer an updated modern layout, with the added benefit of reducing your memory usage per page. If you don’t have WordPress you can use the easy online wizard to generate a code snippet for any CMS. | | --- | ###### Topics - [Call center solutions](https://blog.arkan.international/en/tag/call-center-solutions) - [IP Phones](https://blog.arkan.international/en/tag/ip-phones) - [IoT (Internet of Things )](https://blog.arkan.international/en/tag/iot-internet-of-things) - [VoIP](https://blog.arkan.international/en/tag/voip) - [Video Conference Solutions](https://blog.arkan.international/en/tag/video-conference-solutions) - [Working from home solutions](https://blog.arkan.international/en/tag/working-from-home-solutions) - [IP PBX](https://blog.arkan.international/en/tag/ip-pbx) - [Zoom Phone](https://blog.arkan.international/en/tag/zoom-phone) - [Retail Management Solutions](https://blog.arkan.international/en/tag/retail-management-solutions) - [Zoom](https://blog.arkan.international/en/tag/zoom) - [Kiosk Solutions](https://blog.arkan.international/en/tag/kiosk-solutions) - [Poly](https://blog.arkan.international/en/tag/poly) - [3CX](https://blog.arkan.international/en/tag/3cx) - [Arkan Integrated](https://blog.arkan.international/en/tag/arkan-integrated) - [Headsets](https://blog.arkan.international/en/tag/headsets) - [Samsung](https://blog.arkan.international/en/tag/samsung) - [Success Stories](https://blog.arkan.international/en/tag/success-stories) - [Arkan](https://blog.arkan.international/en/tag/arkan) - [Arkan News](https://blog.arkan.international/en/tag/arkan-news) - [Audio Conference Solutions](https://blog.arkan.international/en/tag/audio-conference-solutions) - [CRM](https://blog.arkan.international/en/tag/crm) - [Call Management System](https://blog.arkan.international/en/tag/call-management-system) - [Cloud Solutions](https://blog.arkan.international/en/tag/cloud-solutions) - [Conference Phones](https://blog.arkan.international/en/tag/conference-phones) - [Contact center solutions](https://blog.arkan.international/en/tag/contact-center-solutions) - [Dect Phone](https://blog.arkan.international/en/tag/dect-phone) - [Digital Signage Solutions](https://blog.arkan.international/en/tag/digital-signage-solutions) - [Digital Transformation](https://blog.arkan.international/en/tag/digital-transformation) - [Hybrid meeting](https://blog.arkan.international/en/tag/hybrid-meeting) - [IP Office](https://blog.arkan.international/en/tag/ip-office) - [Informative blog](https://blog.arkan.international/en/tag/informative-blog) - [Logitech](https://blog.arkan.international/en/tag/logitech) - [Microsoft Teams](https://blog.arkan.international/en/tag/microsoft-teams) - [Network Security](https://blog.arkan.international/en/tag/network-security) - [Noise Cancelation](https://blog.arkan.international/en/tag/noise-cancelation) - [Sangoma](https://blog.arkan.international/en/tag/sangoma) - [UCaaS](https://blog.arkan.international/en/tag/ucaas) - [Unified Communications](https://blog.arkan.international/en/tag/unified-communications) - [Video Conferencing](https://blog.arkan.international/en/tag/video-conferencing) - [Wireless Conferencing](https://blog.arkan.international/en/tag/wireless-conferencing) - [Yealink](https://blog.arkan.international/en/tag/yealink) - [wireless presentation systems](https://blog.arkan.international/en/tag/wireless-presentation-systems) ###### Popular Post - [Panasonic decides to discontinue PBX Systems by 2023, Why?](https://blog.arkan.international/en/why-panasonic-shuts-down-communications-business-and-whats-next?hsLang=en) - [What are Electronic Shelf Labels (ESL) definition and benefits?](https://blog.arkan.international/en/what-are-the-pros-of-electronic-shelf-labels?hsLang=en) - [Operating Within Governed Frameworks: Arkan Solutions Attains ISO/IEC 27001:2022 Certification](https://blog.arkan.international/en/iso-27001-certification?hsLang=en) - [MAF Carrefour Egypt Adopts Arkan Genesys Cloud Connect for Their Contact Center](https://blog.arkan.international/en/maf-carrefour-egypt-adopts-arkan-genesys-cloud-connect-for-their-contact-center?hsLang=en) - [Why Are Session Border Controllers (SBCs) Essential for Modern Businesses?](https://blog.arkan.international/en/why-are-session-border-controllers-sbcs-essential-for-modern-businesses?hsLang=en) ###### Subscribe ### Subscribe Here! 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