3CX V16 update | Manage all customer messages and calls from one single platform!

U7 Adds Contact Center with Facebook, SMS & Live Chat

Out now V16, Update 7 adds a complete contact center. No need to purchase add on solutions. Answer calls, live chat, Facebook messages and business texts from one single platform.

• Respond to Facebook messages directly from 3CX.
• Send and receive SMS messages from your business number.
• Know who is contacting you with CRM integration.
• Log, access and monitor all messages centrally.
• Help and supervise live chat agents using monitor/whisper function.
• Chat reporting including performance and abandoned chats.
• Escalate a chat to a voice call to expedite helping the customer.
  
   

  Send and Receive SMS

   
   

   

  Send and receive business text messages directly from 3CX without giving out personal phone numbers. Compose text messages to a single contact or internal user group.

  Answer Facebook Messages from 3CX

  Reply to your Facebook messages in the same way as live chat and business texts and have one central place for all communications. An icon indicator distinguishes between SMS, Live Chat and Facebook messages.

  Live Chat Plugin Supports any CMS

  

  Install live chat on your WordPress website with our new updated plugin. Now you can offer an updated modern layout, with the added benefit of reducing your memory usage per page. If you don’t have WordPress you can use the easy online wizard to generate a code snippet for any CMS.