Arkan Solutions Powers Ajman Free Zone's Cloud-First Telephony Transformation

Arkan Solutions is proud to announce the successful deployment of a secure, cloud-first telephony infrastructure for Ajman Free Zone (AFZ)—a premier business hub in the UAE. Leveraging Arkan Genesys Cloud Connect, AFZ has seamlessly integrated its Public Switched Telephone Network (PSTN) communications with the Genesys Cloud contact center platform, modernizing its customer engagement capabilities.

This milestone was achieved in close collaboration with Thinglogix, a trusted Genesys partner, who led the configuration of the Genesys Cloud environment. Arkan Solutions delivered the vital PSTN-to-cloud integration using its hybrid telephony solution, which combines Internet Telephony Services and Session Border Controller as a Service (SBCaaS) to ensure maximum security, reliability, and scalability.

Deployment Highlights:

Ajman Free Zone’s drive to enhance its communication infrastructure required a solution that was robust, compliant, and future-ready. Arkan Solutions addressed this need through Arkan Genesys Cloud Connect, enabling:

• Seamless PSTN-to-Cloud Voice Connectivity
  A smooth, uninterrupted bridge between legacy telephony systems and modern cloud platforms.

• Centralized Call Control with High Reliability
  Enhanced visibility and control over voice traffic, backed by enterprise-grade service uptime.

• Regulatory Compliance and Scalable Architecture
  Full adherence to UAE regulatory standards with flexibility for future expansion.

Thanks to this deployment, AFZ now operates on a modern, integrated voice infrastructure that supports next-generation customer experiences and digital engagement.

About Arkan Solutions:

Arkan Solutions is a leading provider of secure and innovative cloud telephony and contact center connectivity across the Middle East and North Africa (MENA) region. We specialize in delivering compliant, scalable, and resilient communication solutions for public sector institutions and enterprises seeking to modernize their voice infrastructure.

Our expertise spans SBCaaS, Internet Telephony, Contact Center Integrations, and Cloud Connect Services, empowering organizations to fast-track their digital transformation while maintaining full control over communication systems.

About Genesys Cloud:

Genesys Cloud is a cloud-native contact center platform that enables organizations to deliver personalized, omnichannel customer experiences—across voice, chat, email, and social media. With its high scalability and flexibility, Genesys Cloud is the platform of choice for organizations that prioritize digital-first engagement strategies.

About Ajman Free Zone:

Established in 1988, Ajman Free Zone is a vibrant and strategically located business ecosystem in the Emirate of Ajman, UAE. It plays a vital role in attracting global investment and supporting businesses of all sizes with its world-class infrastructure, streamlined services, and investor-centric policies. AFZ is deeply committed to innovation and leveraging technology to better serve its partners and stakeholders.

Looking Ahead:

Arkan Solutions is honored to contribute to Ajman Free Zone’s digital transformation journey. We remain committed to enabling secure, resilient, and future-ready communication infrastructures across the region.