---
title: Arkan Solutions Powers Ajman Free Zone's Cloud-First Telephony Transformation
description: Arkan Solutions enables Ajman Free Zone to connect PSTN voice services to Genesys Cloud through Arkan Genesys Cloud Connect, delivering secure, reliable, and future-ready communication infrastructure across the MENA region.
---

[Arkan Integrated Blogs](https://blog.arkan.international/en)

# [Arkan Solutions Powers Ajman Free Zone's Cloud-First Telephony Transformation](https://blog.arkan.international/en/ajman-free-zone-deploys-advanced-contact-center-with-arkan-genesys-cloud-connect)

 Written by [Marketing Team](https://blog.arkan.international/en/author/marketing-team) | May 28, 2025 at 11:44 AM

Arkan Solutions is proud to announce the successful deployment of a secure, cloud-first telephony infrastructure for **Ajman Free Zone (AFZ)**—a premier business hub in the UAE. Leveraging **Arkan Genesys Cloud Connect**, AFZ has seamlessly integrated its **Public Switched Telephone Network (PSTN)** communications with the **Genesys Cloud** contact center platform, modernizing its customer engagement capabilities.

This milestone was achieved in close collaboration with **Thinglogix**, a trusted Genesys partner, who led the configuration of the Genesys Cloud environment. Arkan Solutions delivered the vital PSTN-to-cloud integration using its **hybrid telephony solution**, which combines **Internet Telephony Services** and **Session Border Controller as a Service (SBCaaS)** to ensure maximum **security, reliability, and scalability**.

### **Deployment Highlights:**

Ajman Free Zone’s drive to enhance its communication infrastructure required a solution that was robust, compliant, and future-ready. Arkan Solutions addressed this need through Arkan Genesys Cloud Connect, enabling:

- **Seamless PSTN-to-Cloud Voice Connectivity**  
  A smooth, uninterrupted bridge between legacy telephony systems and modern cloud platforms.
- **Centralized Call Control with High Reliability**  
  Enhanced visibility and control over voice traffic, backed by enterprise-grade service uptime.
- **Regulatory Compliance and Scalable Architecture**  
  Full adherence to UAE regulatory standards with flexibility for future expansion.

Thanks to this deployment, AFZ now operates on a modern, integrated voice infrastructure that supports **next-generation customer experiences** and digital engagement.

### **About Arkan Solutions:**

**Arkan Solutions** is a leading provider of secure and innovative cloud telephony and contact center connectivity across the **Middle East and North Africa (MENA)** region. We specialize in delivering **compliant, scalable, and resilient communication solutions** for public sector institutions and enterprises seeking to modernize their voice infrastructure.

Our expertise spans **SBCaaS**, **Internet Telephony**, **Contact Center Integrations**, and **Cloud Connect Services**, empowering organizations to fast-track their digital transformation while maintaining full control over communication systems.

### **About Genesys Cloud:**

**Genesys Cloud** is a cloud-native contact center platform that enables organizations to deliver **personalized, omnichannel customer experiences**—across voice, chat, email, and social media. With its high scalability and flexibility, Genesys Cloud is the platform of choice for organizations that prioritize digital-first engagement strategies.

### **About Ajman Free Zone:**

Established in 1988, **Ajman Free Zone** is a vibrant and strategically located business ecosystem in the Emirate of Ajman, UAE. It plays a vital role in attracting global investment and supporting businesses of all sizes with its **world-class infrastructure**, **streamlined services**, and **investor-centric policies**. AFZ is deeply committed to innovation and leveraging technology to better serve its partners and stakeholders.

### **Looking Ahead:**

Arkan Solutions is honored to contribute to Ajman Free Zone’s digital transformation journey. We remain committed to enabling **secure, resilient, and future-ready communication infrastructures** across the region.

 

[View full post](https://blog.arkan.international/en/ajman-free-zone-deploys-advanced-contact-center-with-arkan-genesys-cloud-connect)

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