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Why do businesses choose 3CX for contact center solutions?

Written by Marketing Team | February 16, 2023 at 7:41 AM

3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime. It offers customers a simple, flexible and affordable solution that dramatically cuts telephony costs and management headaches. 

  • 3CX - Your Communications System

  • 3CX call and contact center

  • Slash Costs

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3CX - Your Communications System


Here are some reasons why 3CX is the solution for your business:

  • Telephony: Web client and mobile apps for remote working
  • Video: Included in your system, no add-ons needed
  • Live Chat: Talk with your customers in real time via your website or WhatsApp!
  • SMS: Allow your customers to interact with you instantly
  • Integrations: CRMs and Microsoft 365
  • Low Cost: Save on your phone bills, add ons, and hardware
  • Flexible: Keep your numbers, choose your phones and your provider
  • Secure: 3CX includes advanced security features
  • Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
  • Backed by the vendor, supported by us
  • 600,000+ customers globally

The 3CX Call & Contact Center

With 3CX you get advanced call center features. Increase your customer service, and sales, boost productivity, and offer support with 3CX’s contact center technology.

  • Switchboard and wallboard
  • Call Center Reporting – user activity, team queue, SLA, and more!
  • Queue Strategies and real-time statistics – round robin, hunt by threes, and more
  • Call & Chat Monitoring available for Managers
  • Integration with Microsoft 365
  • CRM integration with popular CRMs – Salesforce, Freshdesk, and more
  • 3CX CRM API to develop your own CRM integration
  • Call Recordings
  • Hot Desking
  • Create your own call flows with 3CX CFD

Slash Costs


With 3CX, your ongoing telco costs will be reduced significantly.

  • Decrease your Phone Bill by up to 80%
  • Licensing based on the number of simultaneous calls and not extensions
  • Make free interoffice calls and branch calls
  • Free calls to remote workers with web client and iOS / Android apps
  • Use prominent SIP trunks to reduce outbound call charges
  • Eliminate 800 number phone bills with WebRTC integration
  • Use International DIDs & IP Telephony so customers can call in at competitive rates

With 3CX you get advanced call center features. Arkan integrated solution is a 3CX provider in the middle east. Contact our Sales team now to Request a demo.
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