---
title: Why do businesses choose 3CX for contact center solutions?
description: 3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime. It offers customers a simple, flexible and affordable solution that dramatically cuts telephony costs and management headaches. 
---

[Arkan Integrated Blogs](https://blog.arkan.international/en)

# [Why do businesses choose 3CX for contact center solutions?](https://blog.arkan.international/en/why-do-businesses-choose-3cx-for-contact-center-solutions)

 Written by [Marketing Team](https://blog.arkan.international/en/author/marketing-team) | February 16, 2023 at 7:41 AM

3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime. It offers customers a simple, flexible and affordable solution that dramatically cuts telephony costs and management headaches. 

- 3CX - Your Communications System
- # 3CX call and contact center
- Slash Costs
  
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# 3CX - Your Communications System

# <https://docs.google.com/document/d/13dfMQ4WRYqlyUriJlc590VFlrLcIk2oJpxrVIh8UusY/edit#heading=h.g5oevyldrlnm>Here are some reasons why 3CX is the solution for your business:

- **Telephony:** Web client and mobile apps for remote working
- **Video**: Included in your system, no add-ons needed
- **Live** Chat: Talk with your customers in real time via your website or WhatsApp!
- **SMS**: Allow your customers to interact with you instantly
- **Integrations**: CRMs and Microsoft 365
- **Low Cost:** Save on your phone bills, add ons, and hardware
- **Flexible**: Keep your numbers, choose your phones and your provider
- **Secure**: 3CX includes advanced security features
- **Install anywhere**: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
- **Backed by the vendor, supported by us**
- 600,000+ customers globally

## The 3CX Call & Contact Center

With 3CX you get advanced call center features. Increase your customer service, and sales, boost productivity, and offer support with 3CX’s contact center technology.

- Switchboard and wallboard
- Call Center Reporting – user activity, team queue, SLA, and more!
- Queue Strategies and real-time statistics – round robin, hunt by threes, and more
- Call & Chat Monitoring available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs – Salesforce, Freshdesk, and more
- 3CX CRM API to develop your own CRM integration
- Call Recordings
- Hot Desking
- Create your own call flows with 3CX CFD

### Slash Costs<https://docs.google.com/document/d/13dfMQ4WRYqlyUriJlc590VFlrLcIk2oJpxrVIh8UusY/edit#heading=h.jv37n1k6ntqw> With 3CX, your ongoing telco costs will be reduced significantly.

- Decrease your Phone Bill by up to 80%
- Licensing based on the number of simultaneous calls and not extensions
- Make free interoffice calls and branch calls
- Free calls to remote workers with web client and iOS / Android apps
- Use prominent SIP trunks to reduce outbound call charges
- Eliminate 800 number phone bills with WebRTC integration
- Use International DIDs & IP Telephony so customers can call in at competitive rates

With 3CX you get advanced call center features. Arkan integrated solution is a 3CX provider in the middle east. Contact our Sales team now to [Request a demo.](https://share.hsforms.com/17SF4Jn1_SMGtYPPNEWF5wA4tn4s)

[View full post](https://blog.arkan.international/en/why-do-businesses-choose-3cx-for-contact-center-solutions)

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