Our daily hybrid office activities nowadays rely totally on collaboration between same and different teams' members. The word meeting or business call perception has been changed from an in office activity to what is most probably a Zoom or MS Teams call.
This rapid change in the way business is conducted and how people in business communicate brought much more productivity but at the same time some confusion and more stress.
Most of the companies nowadays have multiple communication tools for their teams to communicate. You can find on a single employee laptop; MS Teams client, Zoom client, PBX soft phone running telephone extension, and still he might need to use a web client to go into a meeting with a vendor or a customer who is using a different platform for communications.
These multiple systems for the same company do not maximize the productivity of our team members and apply some pressure and stress when they do receive several calls on different systems at the same time. This is not what really unified communications is.
The term unified communications arose in the mid-1990s, when messaging and real-time communications began to combine. In 1993, ThinkRite (VoiceRite) developed the unified messaging system, POET, for IBM's internal use1.
Unified Communications is now known in business when all channels of communications are accessed through one platform. This is not easy to achieve, it is sometimes impossible. But, achieving the outmost of this goal for sure will maximize our businesses productivity.
Nowadays employees' time distribution2
Let us first have a look on what communication components our team uses during the day...
If we succeed to bring the most of these different components into one system or at least have our multiple systems integrate to be accessible and/or exchange information between each other; we will save plenty of time and will significantly increase our team productivity. Each and every manager knows well how many operation problems resulted from lack of information reach or bad timing due to cross platform communications.
Time distribution of successful team members2
Let us discuss our communication components from the systems point of view. We need some systems to make these components available...
Till date no one unified communication platform or service provider is capable to provide all, however we need to be on the right direction of consolidating all.
Steps to a real Unified Communications...
This can be done gradually in a way that does not affect your operation. Introducing new systems for sure consumes a lot of change management and staff training. We need only to make sure we have a plan of how our team will be using limited number of communication systems without that much of confusion, time waste and stress of being over communicating.References