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When your business is small, you can easily get by with one telephone line into your office—whether that office is in your home, car, or another location. But, as your business grows and you need to add more phones for staff who may be located centrally, or spread virtually around the country, things can get complicated.
With more telephone lines, and more telephone numbers, both complexity and expense can grow. Fortunately, there’s a piece of equipment that can manage this situation—PBX, or “private branch exchange.” It’s a fancy term for a way to link all the phones in a company, or across multiple locations, together.
PBX Benefits for your Growing Business
You may not know that even when you’re calling another number in your office, that call is actually being routed through the local phone company’s exchange. So, if you want to call your assistant, the call will go out to the local phone company’s exchange and then back to your business to ring the other phone, which may incur a charge. With a PBX system the call would be routed internally with no need to go outside the building.
Add on a few more phones and the complexity of separate phone lines soon becomes unmanageable—and expensive—with a traditional system of direct lines. It’s important to note that, while you may worry that a private telephone exchange would be costly, there are PBX phone systems for small businesses. You don’t have to pay for a high-end, big business phone system to realize these benefits.
A PBX phone system can provide a receptionist feature that allows all the calls coming into your company’s many phones to be accessed by one number. That means that instead of including a long list of individual phone numbers in directories or advertisements, you could just list one number. You could do this without a PBX, but you would only be able to have one person on a call at a time. With a PBX phone system incoming calls don’t block other calls. Your staff can dial out and make calls even when other callers are still connected.
The last thing any business needs is to sign up for a service that looks great, only to be hit with high charges later down the line. If it will typically cost your business less to manage an on-premise PBX system and associated trunks, than it will to retain a hosted license for each user running over time, then this is worth considering. Trunk concentration usage, along with diversity options, and the total number of users are key considerations when addressing this question.
Most businesses have a reliable and experienced IT team. And if so, they will be qualified to deal with networking. They not only can manage your phone system, but they will have the capability to customize it too, e.g. integrate with Business management systems via API’s like a CRM. This will benefit your business in many ways. And, if your IT team is well versed in networking – it is the perfect time to provide training for them.
PBX systems usually come with software that allow you to set up each line in your company. The PBX control panels let you give different levels of access to different extensions; you can limit some phones so they can only call other internal extensions. Others can be set up to call out of the building, but not call long distance. And, you can also restrict access to international dialing on specified extension numbers.
All the features of a PBX system are familiar to consumers, who often encounter such features as auto attendants when calling in to big businesses, like utility companies. Installing a PBX gives you the same presentation as big companies.
Customers will get the impression they’re dealing with a large organization even if you’re just a small business with only one or two partners. This boosts your business credibility and inspires confidence in customers who might otherwise worry about the risks of dealing with a small operation.
If you are considering a new in-house PBX then an IP-PBX should be your primary choice. voice over IP is the future. Investing in a software-based IP PBX makes good sense for both financial and business, for new companies purchasing a new business phone system, and also for companies who are looking to replace an existing PBX. IP telephony is the way of the future and an IP-PBX will bring to your business cost savings in management, maintenance, and phone call costs, plus additional cost benefits from added efficiencies.
Platform Variety There is plenty of choice from a range of manufacturers eg NEC, Unify, Avaya, Yeastar, Sangoma & 3CX etc.
Related Reading
Best 5 Call Center Solutions 2020
Is It Time To Upgrade Your Business Phone System?
Why SIP Phones are important for your business?
Panasonic decides to discontinue PBX Telephone Systems by 2023, Why? What's the next step?
Do you need to find the right PBX Solution for your business?
Ask about Arkan free solution design services.
Source
https://www.messagingservice.com/blog/benefits-of-a-pbx-phone-system/
https://www.junotelecoms.co.uk/what-are-the-advantages-of-an-on-premise-pbx-phone-system/
https://www.voipmechanic.com/asterisk-advantages.htm
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