Avaya Call Management System Overview and Specification

Avaya Call Management System (CMS) is an integrated analysis and reporting solution that keeps you in touch with virtually everything that’s going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide.

Increase the efficiency of your call center

CMS Supervisor Monitor and manage from anywhere   Use a graphical user interface to access the reporting and administrative power of CMS via a PC or Web browser with Avaya CMS Supervisor. Monitor and manage in real time from anywhere by setting alerts for abandoned calls, average hold time, number of calls in queue, etc. then respond quickly by redirecting resources and managing call spikes to increase agent productivity. Up to 1600 simultaneous CMS Supervisor log—ins are supported depending upon which hardware platform you choose.