Choosing between an on-premise and cloud-based phone solution could be a big decision when it comes to price, flexibility, and company size. So let’s see what is the difference between both and how you can perfectly decide which one suits you the most.
What is (on-premise) call center?
A traditional call center with a hardware-based. It often requires upgrades every few years, which becomes costly. And it means that the hardware, software, and infrastructure are all stored and operated onsite at your organization.
What is cloud call center?
A business call center that handles customers' phone calls, both incoming and outgoing. It's also often called a cloud-based call center which is mainly hosted and supported by a third-party provider in the cloud, thus it makes interacting with customers whether it is inbound or outbound communication via voice, email, social media, and the internet, accessible from anywhere. Companies that need to modernize and cope with today’s challenges choose this cloud call center solution as customers are increasingly using digital channels.
Benefits of On-Premise Call Centers
Benefits of Cloud Call Centers
What is the difference between Cloud and On-Premise Call Center?
In a nutshell, There are many differences between on-premise and cloud call centers and it could be a big decision. Though it might be clear that for some organizations it's preferable to go for a cloud call center to get rid of numerous hassles as it's cost-effective, more salable, and reliable especially nowadays where most people are obliged to work from home for their safety and after it had been proved that it has some pros as high productivity at work and also saves time and money for both employees and employers.
So Investing in a cloud call center can help businesses to scale up and generate more ROI.
Do you need to deploy a cloud call center solution in your business?