It's no surprise that UCaaS market size was valued at USD 38.74 billion in 2020 and expected to...
Why do businesses choose 3CX for contact center solutions?
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime. It offers customers a simple, flexible and affordable solution that dramatically cuts telephony costs and management headaches.
- 3CX - Your Communications System
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3CX call and contact center
- Slash Costs
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3CX - Your Communications System
Here are some reasons why 3CX is the solution for your business:
- Telephony: Web client and mobile apps for remote working
- Video: Included in your system, no add-ons needed
- Live Chat: Talk with your customers in real time via your website or WhatsApp!
- SMS: Allow your customers to interact with you instantly
- Integrations: CRMs and Microsoft 365
- Low Cost: Save on your phone bills, add ons, and hardware
- Flexible: Keep your numbers, choose your phones and your provider
- Secure: 3CX includes advanced security features
- Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
- Backed by the vendor, supported by us
- 600,000+ customers globally
The 3CX Call & Contact Center
With 3CX you get advanced call center features. Increase your customer service, and sales, boost productivity, and offer support with 3CX’s contact center technology.
- Switchboard and wallboard
- Call Center Reporting – user activity, team queue, SLA, and more!
- Queue Strategies and real-time statistics – round robin, hunt by threes, and more
- Call & Chat Monitoring available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs – Salesforce, Freshdesk, and more
- 3CX CRM API to develop your own CRM integration
- Call Recordings
- Hot Desking
- Create your own call flows with 3CX CFD
Slash Costs
With 3CX, your ongoing telco costs will be reduced significantly.
- Decrease your Phone Bill by up to 80%
- Licensing based on the number of simultaneous calls and not extensions
- Make free interoffice calls and branch calls
- Free calls to remote workers with web client and iOS / Android apps
- Use prominent SIP trunks to reduce outbound call charges
- Eliminate 800 number phone bills with WebRTC integration
- Use International DIDs & IP Telephony so customers can call in at competitive rates
With 3CX you get advanced call center features. Arkan integrated solution is a 3CX provider in the middle east. Contact our Sales team now to Request a demo.