On September 20, 2023, an exciting event took place at the JW Marriott Hotel in Cairo – the Zoom CX Leaders Summit. This gathering, hosted by ARKAN in collaboration with Zoom, brought together professionals and CX leaders for a day of learning and networking.

At the event, attendees explored Zoom's latest solutions like Zoom Phone and Zoom Contact Center. They also delved into recent trends in Unified Communication and Contact Centers.

The summit was a day of knowledge and transformation, covering productivity, technology trends, and Zoom's latest solutions. It attracted a diverse crowd of professionals, CX leaders, tech enthusiasts, and entrepreneurs, all eager to explore Zoom's possibilities.

Zoom Phone and Zoom Contact Center Take Center Stage

The spotlight shone brightly on Zoom's innovations, with particular emphasis on Zoom Phone and Zoom Contact Center. Zoom Phone, a revolutionary cloud-based phone system, promises to reshape traditional communication methods and enhance connectivity across all devices. Zoom Contact Center, meanwhile, marries unified communication with customer interaction, ushering in a new era of natural and efficient customer engagement.

Meet Our Speakers at the Zoom CX Leaders Summit

The Zoom CX Leaders Summit wasn't just about products; it was about the people who believed in them. We had a fantastic lineup of speakers, including industry experts, who shared the latest technology trends and updates in the Unified Communication (UC) and Contact Center (CC) industries.

1. Eng. Ahmad Yusuf, Zoom's Regional Sales Manager, kicked off the event with a thought-provoking session about the latest Zoom Solutions.

2. Eng. Ahmed Yousef, Zoom Solution Engineer in the META region, delivered valuable insights into Zoom UCaaS, Zoom Phone, Zoom Contact Center, Zoom Wheel, and the latest updates for meeting AI features. He also touched on the diverse capabilities of Zoom beyond meetings, including Events, Mail and Calendar integration, schedulers, Rooms, SDK, and API.
Watch the full session here: 

• Session 1: Modernize your Telephony Solution with Zoom Phone (DEMOS)
  • Zoom Phone Deployment Options and Integrations (BYOC/BYOP Architecture, Integrations with Other PBX Systems, Archiving Solutions, and DRaaS - Business Continuity Solution)
    
    
  • Watch the demo of Zoom Phone: 
    
    
    
• Session 2: Redefine Customer Experience with Zoom Contact Center - ZCC (DEMOS)
  • Zoom Contact Center as one Solution (ZVA - Virtual Agent, WEM, and Integrations with top providers)
    
    
  • Watch the demo of Zoom Contact Center: 

3. Eng. Ian Massingham, Zoom Phone Channel Sales Manager in the EMEA Region, took us through the fascinating story of Zoom Phone and Zoom Contact Center solutions.

• Session 1: Modernize your Telephony Solution with Zoom Phone
  • Zoom Phone General Overview (Our Phone Story, Why Zoom Phone, Features and Benefits, Power Pack, Supported Desktop Hardware)
    
    
  • Watch the full session: 
    
    
    
• Session 2: Redefine Customer Experience with Zoom Contact Center - ZCC
  • Zoom Contact Center Overview (Our Customer Experience Journey, General Features of ZCC, Supported channels)
    
    
  • Watch the full session: 
    
    
    

In addition to these enlightening sessions, an industry panel featuring Eng. Ahmed Elbadry and Karim Shouman discussed the latest technology trends and UC & CC industry updates.
Watch the full panel: 

The summit was a major success, improving customer connections and signaling a promising future. Thanks to all involved for their hard work and collaboration.