MAF Carrefour Egypt Adopts Arkan Genesys Cloud Connect for Their Contact Center

Cairo, Egypt — Arkan Solutions is proud to announce the successful deployment of its Arkan Genesys Cloud Connect service for MAF Carrefour Egypt, enhancing its contact center capabilities with seamless, high-quality voice connectivity.

Arkan Genesys Cloud Connect is a hybrid solution that merges Internet Telephony and Session Border Controller as a Service (SBCaaS) to provide reliable PSTN access for Genesys Cloud BYOC (Bring Your Own Carrier) deployments. By integrating Arkan’s PSTN infrastructure with the Genesys Cloud platform, MAF Carrefour Egypt now benefits from:

• Enhanced call quality

• High availability

• Full compliance with local telecom regulations

This deployment marks a significant milestone in our collaboration with MAF Carrefour and reinforces Arkan Solutions’ position as a trusted partner for enterprises seeking secure, scalable, and efficient cloud contact center connectivity.

Following the successful rollout in Egypt, MAF Carrefour plans to expand the use of Arkan Genesys Cloud Connect to support its contact center operations in other countries across the region.

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To learn more about Arkan Genesys Cloud Connect, or to discover how Arkan can support your Genesys Cloud deployment, please contact us.